Showing posts with label tenancy agreement. Show all posts
Showing posts with label tenancy agreement. Show all posts

Monday, 31 July 2017

Top tips for getting tenancy deposit protection right

By Marc Da Silva



Despite the anti-landlord policies adopted by the government, many investors continue to be drawn to the buy-to-let market as the returns routinely outperform those of other investments

Buy-to-let returns continue to beat many other mainstream investments, including commercial property, UK government bonds and cash, while remaining a highly popular alternative to the volatility investors often risk when investing in the stock market.

Yet, many landlords are putting their property investments - probably their biggest assets - at risk by failing to comply with basic legislation, such as placing their tenants’ deposits in a government-backed tenancy deposit scheme within 30 days of receiving the deposit.

Deposits taken on assured shorthold tenancies in England and Wales by landlords or letting agents must be protected within 30 days in any one of three government-backed insurance based or custodial deposit protection schemes operated by MyDeposits, Deposit Protection Service (DPS) and the Tenancy Deposit Scheme (TDS).

Insured scheme

The insurance product enables landlords or agents to retain the deposit during the tenancy but in return pay a protection fee to the scheme.

Custodial scheme

The custodial scheme allows landlords or agents to hand over the deposit for protection during the tenancy, with no fees attached. The scheme is funded entirely from the interest earned from the deposit pool.

There are separate tenancy deposit protection schemes in Scotland and Northern Ireland.

The three appointed scheme administrators in Scotland are Letting Protection Service Scotland, Safedeposits Scotland and MyDeposits Scotland.


In Northern Ireland, the schemes are Deposit Scheme Northern Ireland, MyDeposits Northern Ireland and Letting Protection Service NI.

Although it has been mandatory to hold a tenancy deposit in a tenancy deposit scheme since 2007, as many as 300,000 landlords are estimated to be running the risk of a heavy fine for not placing money into a government authorised scheme, research reveals.

Even if the property is managed by an agent, it is the landlord’s responsibility to ensure the deposit is properly protected.

Here are some top tips from the Residential Landlords Association for getting deposit protection right:

+ If you accept the deposit in installments, remember that each individual payment would need to be protected within 30 days of receiving each part.

+ If you have an agent managing the deposit protection, ask for a copy of the deposit protection certificate – if your agent doesn’t protect the deposit on time then you will be liable for between one and three times the deposit amount.

+ If you choose to use insurance-backed deposit protection such as TDS Insured or DepositGuard, include a stipulation in the tenancy agreement about what will happen to any interest the deposit generates at the end of the tenancy.

+ Ensure you include in your tenancy agreement all the reasons that you might need to use the deposit – e.g. cleaning, redecoration, damage, removal of items, replacement of items, rent arrears, gardening, etc. If you have not put a clause stating that the deposit may be used to cover loss in the instance then should a dispute arise you may be unable to claim the money from the deposit.

+ Ensure you make a thorough inventory and check in/out report which includes the condition, age and cleanliness of all items – this will give you a good starting point in any deposit deduction claims.

+ Remember that you must serve the prescribed information along with the scheme leaflet within 30 days of receiving the deposit. It is generally a good idea to have evidence that the tenant received such as their signature or proof of postage.

https://www.landlordtoday.co.uk/breaking-news/2017/7/top-tips-for-getting-tenancy-deposit-protection-right

Tuesday, 25 July 2017

Rent4sure offers a service ‘landlords can rely on’, says IT director

By Marc Da Silva

Living next to inconsiderate neighbours can be a nightmare, but letting to bad tenants can prove costly, especially when issues, which are simply out of your control, take a turn for the worse. And there are very few things worse for a landlord than a bad tenant.

If a tenant is not looking after the property or regularly failing to pay their rent on time, the experience can really make a landlord’s life unhappy.

While measures such as credit checks and tenant referencing can minimise the chances of letting a property to bad tenants, there are no guarantees that what may appear to be a perfect occupant may turn out to be a tenant from hell.

As one of the UK’s leading suppliers to the letting industry, Rent4sure provides a comprehensive range of services and specialist products, including credit checks, full references, company references, a ‘know your customer’ service, rent protection, legal expenses insurance, tenants liability insurance, and landlords insurance, all providing first class support to the letting industry through an online platform.

“Our innovative, cloud-based platform is now considered to be one of the most advanced, cutting-edge and intuitive platforms in the industry, thanks to the fact that we, unlike many of our competitors, have our own in-house IT department, with several developers working on our products at any given time, said Jack Webb-Heller, IT director at Rent4sure.

The company, which works with more than 30,000 tenants a month, generates most of its business from tenant references, but it also offers a range of insurance products that appeals to buy-to-let landlords, including rent protection and legal expenses insurance, tenancy liability insurance, and landlords building and contents insurance.


“As a specialist provider to the letting industry, agents and landlords can rely on us for advice, opportunities and support. It’s what we’re here for,” Webb-Heller added.

https://www.landlordtoday.co.uk/breaking-news/2017/7/rent4sure-offers-a-service-landlords-can-rely-on-says-it-director

Monday, 29 May 2017

New courses launched to help landlords ‘minimise the risk of a dispute’

By Marc Da Silva

Buy-to-let returns continue to beat all other mainstream investments, including commercial property, UK government bonds and cash, while remaining a highly popular alternative to the volatility investors often risk when investing in the stock market.

But some landlords are putting their property investments - probably their biggest assets - at risk by failing to comply with basic legislation.

“In recent months, our adjudicators have reported seeing an increase in cases where appropriate documents and evidence aren’t available or are incomplete,” said Michael Morgan, director of dispute resolution at the Tenancy Deposit Scheme (TDS).

To help landlords minimise the risk of a dispute arising with tenants, the TDS has announced new dates for its Academy courses, delivering training on disputes and adjudication to property professionals and landlords.

TDS’s popular Foundation Course and Adjudication Workshops, which will be held in major cities across the UK, will provide accredited Continued Professional Development (CPD) certification.

The Foundation Course is a full day training session focussing on the key points of tenancy deposit protection and is designed specifically for landlords, as well as property managers, administrators and inventory suppliers.


The training session will cover a wide range of topics covering legislation, tenancy agreements, check-in and check-out procedures, calculating damage and whether disputes are appropriate or not.

The Adjudication Workshop is a half-day course that teaches landlords how to ‘think like an adjudicator’. It will focus on TDS’s Alternative Dispute Resolution programme, discussing various scenarios and case studies.

Attendees will hopefully leave with a better understanding of what evidence an adjudicator looks for in disputes and provides tips for presenting a case, and resolving disputes.

Morgan added: “We still see cases where tenants raise the same arguments challenging the accuracy of check-in reports – claiming they never got one, never signed it, or that it did not show the property’s condition accurately. These are all issues that can be addressed in advance with good check-in and check-out procedures – and it’s not difficult to document that has happened in the event of a dispute.

“Our CPD courses are designed to help landlords and property managers to minimise the risk of a dispute arising by helping them create well-documented check-in and check-out report, supported by good quality photographs.”

Courses will run throughout the summer and into Autumn, at the dates and cities below:

Foundation courses                                                         Adjudication workshops

Manchester         31st May 2017                                     Birmingham         22nd June 2017

London                 14th June 2017                                     Manchester         19th July 2017

Newcastle            12th July 2017                                       London  13th September 2017

Exeter                    27th September 2017      

Cardiff                    22nd November 2017

https://www.landlordtoday.co.uk/breaking-news/2017/5/new-courses-launched-to-help-landlords-minimise-the-risk-of-a-dispute

Friday, 26 May 2017

Major landlord to scrap tenancy deposits

By Marc Da Silva


Rental operator Get Living has announced that it is to abolish tenancy deposits for new residents from July and return existing deposits collectively worth £3m to more than 3,000 existing tenants.

Get Living is behind the country’s largest single-site PRS scheme at the former London 2012 Athletes’ Village, now called East Village, E20, which features 1,439 homes, with a further 4,000 homes in the pipeline across the UK.

Deposits will be returned to all tenants on the condition that they meet various requirements, which include having passed referencing or possessing a guarantor and being up to date with their rental payments.

Neil Young, CEO of Get Living, said: “We know that the cost of living can be high so, as a responsible landlord with a long-term perspective, it is important for us to be able to identify and address areas where we can alleviate the burden on our residents.

“Scrapping security deposits as a pre-requirement and returning deposits to current residents is yet another step we are taking to show we are firmly on the side of renters.”

Young hopes that deposit-free renting “becomes the norm” to help make the PRS even more attractive for renters.


He added: “We have great relationships with our residents and, given they are taking such good care of our homes, why should we hold six weeks’ rent?”

https://www.landlordtoday.co.uk/breaking-news/2017/5/major-landlord-to-scrap-tenancy-deposits

Wednesday, 24 May 2017

Social housing is good. But let’s make it beautiful too

By Zoe Williams
The big parties speak only of practicalities. Perhaps they should try focusing on aesthetics for a change


Central Hill in Crystal Palace, London, one of the threatened estates by celebrated council architect Ted Hollamby. Photograph: Simon Elmer/Architects for Social Housing
Ostentatious parsimony was the phrase used by Kate Macintosh, the woman responsible for some of the most ambitious local authority housing of the 1960s and 70s, to describe the spending environment for the social architect. Housing ministers would speak with pride of stripping out unnecessary extravagances, such as balconies and windows.


The philosophy went beyond thrift. In social housing, anything above the bare minimum was lavish, and anything lavish was an insult to the public purse. In the 90s, as PFI contracts took hold, the ostentatious parsimony of the state met the carelessness of the investor. How much does a landlord care about liveability – about grace, light, views and carbon emissions?

The result was not so much universal declining standards – architects, unavoidably, still have talent, energy and ambition – but the dishevelment of public housing. We lost all confidence in our collective ability to create a proud and, in the old-fashioned sense, awesome built environment.

In their manifesto last week, the Tories promised to build a million homes by the end of 2020, 500,000 more by the end of 2022. This is semantically more than Ed Miliband’s promise at the last general election of “up to” a million by 2020, and atmospherically equal to Jeremy Corbyn’s “over a million new homes” by the end of the next parliament. There is almost no detail in Theresa May’s plans as to how the housing is funded, or who it would be for, except that 160,000 homes would be built by the government on its own land. The Tories are clear on what they are against: poor-quality homes, careless developers, high land costs and poor planning. And they raise an idea that they obviously consider meaningful, since it’s capitalised: new Council Housing Deals, to support “ambitious, pro-development local authorities”.

Yet there is no sense that any of those modern ills are within the government’s power to control – no sense of how to enforce better quality, how to make developers care, what to do about land costs, or what better planning looks like (for instance, would it be more centralised or more devolved?). What is an ambitious, pro-development local authority? One whose ambitions are to sell its land to developers for private homes? Or one that is developing its own land for the housing of its own residents? This is more than strategically ambiguous: it is completely opaque. Likewise, those 160,000 homes built by government - in private partnerships? Or are they going to insource construction? And who would those homes be for?

Labour is clearer: at least half its million homes would be built by councils or housing associations to be “genuinely affordable” (this is framed as a break from the current definition of affordability, 80% of local market rent). They’re also explicit on building carbon-neutral housing, and on minimum space requirements.

In short, everybody can see there is a problem. Very few people celebrate the housing solutions of the past: Margaret Thatcher’s council house selloff that delivered social housing into the hands of private landlords and left the government with a colossal housing benefit bill. Scarcely anyone, from any point on the political spectrum, favours a hands-off state approach (except Ukip, whose answer is to let developers build anywhere, on anything – except golf courses).

Yet there is a fundamental implausibility to all these promises: nobody really thinks they themselves will end up living in one of these million, or more than a million, homes. The only people who think they’re a possible candidate for social housing are those who are already on waiting lists, but the number who can’t afford private rent is far greater. Any housing that isn’t specifically ringfenced as social is assumed to end up in the hands of an investor.

The rhetorical fixation on “rabbit hutches” (everyone pledges not to build those) conjures a future in which developers develop faceless, high-density blocks, and a planner goes round with a ruler to check they’re suitable for dwellers larger than a rabbit. When parties promise a million homes, we imagine a million little boxes that we can’t afford, or won’t be for us.

Two years ago I started kicking about at an architectural practice called Studio Egret West. They wanted a book about their philosophy; I wanted to think about something other than politics, which – as improbable as it sounds now – was very boring just before the 2015 election: small, consumer policies from cantankerous men. The architects’ conversations were in fact intensely political: approaching housing aesthetically is just a different kind of politics.

They talked about how putting a million more houses in a country changes that country, and how that needn’t be for the worse. You can densify a city and make it greener, not greyer, with living walls, winter gardens, landscape planning that marries the botany to the building, parks in the sky, and ideas to restore to nature the space that the building appropriated, turning it seamlessly into a vision of sustainability and zero-carbon living. Equality came up as a function of design: how do you create a sense of community in a mixed-income development, except through shared space?

Neighbourliness cannot be handed down by diktat. They described how to meet the constraints of space with more imaginative ways of shaping and using it, and how housing should never be tucked away and separated from the industry and activity that is the pulse of its city. They talked about how to build upwards without devastating the skyline or oppressing the people on the ground.

They described how understanding the history and the narrative of the architecture that came before would imbue new buildings with a sense of modernity through continuity, instead of a jarring newness. They described a future city that could properly house its people without turning them into extras in Bladerunner.

And if you ever said, “this sounds expensive”, they said there is nothing more expensive than something ugly that has to be demolished. Concrete accounts for 5% of all human-generated CO2 emissions. As Macintosh says: “What is barely acceptable to one generation becomes an insult to the next. It is always good economics to provide the best and get it right first time.”

I didn’t write the book, in the end: they wrote it themselves. But I realised what’s missing from this conversation, why the promises never stick. It’s not the detail, the intricate plans on who will build what, who will pay, in what private-public permutation, and who will live in the homes. That’s missing too. But what is missing in the first instance is beauty.

https://www.theguardian.com/commentisfree/2017/may/22/social-housing-labour-tories-manifestos-homes

Friday, 19 May 2017

ARLA Propertymark backs holding deposits to stop ‘time-wasting tenants’

By Marc Shoffman

CREDIT: http://www.house-saver.co.uk/LiveEditor/images/moneyIntoHouse.jpg

A holding deposit capped at two weeks’ rent would help ease the burden on agents of tenants shopping around for multiple properties, ARLA Propertymark claims.

The trade body says there is a concern that the lettings fee ban will result in tenants shopping around with “impunity”, potentially wasting agency time and resources, but David Cox, chief executive of ARLA Propertymark has expressed hope that the Government will avoid this by allowing holding deposits.

He said: “The letting agent fees ban introduced in Scotland in 2012 resulted in tenants putting offers on multiple properties, creating significant additional work for both letting agents and landlords.

“The Department for Communities and Local Government has recognised this burden and therefore in the consultation they propose that agents will be allowed to take holding deposits from tenants which will be refunded to successful applicants and forfeited if tenants withdraw.

“This should overcome the issue of tenants putting down offers on multiple properties with impunity.


“The consultation asks what limits should be imposed on holding deposits and we believe they should be capped at two weeks as that figure will act a deterrent to such action by tenants while still being affordable.”

http://www.propertyindustryeye.com/arla-propertymark-backs-holding-deposits-to-stop-time-wasting-tenants/

Friday, 12 May 2017

Tenant happiness on the rise as more opt to rent long-term

By Conor Shilling



A study of over 3,000 tenants has found that an increasing number of renters are 'very happy' with their living situation.

LSL Corporate Client Department's 2017 Tenant Survey found that 32% of renters claim to be 'very happy', up from 28% last year.

A further 37% indicated that they are 'happy', increasing marginally from 36% in 2016.

Just 4% of tenants said they were 'very unhappy', down from 6%, while 7% said they were 'unhappy', down from 9%.

LSL says the increased satisfaction among tenants is due to a reduction in frustrations with maintenance, fees and restrictions.

The report also highlights growth in the long-term rental market with 33% of tenants having rented for six years or longer, up from 29% in 2016.

The study splits renters into four groups: Younger Independents, Struggling Savers, Moving Up and Reconciled with Renting.

The Struggling Savers and Moving Up groups are most likely to be renting due to a lack of deposit or difficulty getting a mortgage and so are less inclined to see renting as a lifestyle choice.


The other two groups - Young Independents and Reconciled with Renting - are on the other hand more likely to appreciate the flexibility that renting offers.

The condition of the rental property and value for money were the two most important dealbreakers for the tenants surveyed.

These were followed by good communications with landlords and letting agents and the overall quality of the landlord.

Meanwhile, 28% of tenants said they'd pay more to be allowed to keep pets and 21% said they'd pay more for high speed internet.

The majority of the tenants surveyed rent unfurnished accommodation, 56% are aged under 35 and 41% have children.

"The results show that the vast majority of the sector’s customers are happy, but there is no room for complacency," says Ian Fletcher, director of policy (Real Estate) at the British Property Federation.

"The rental sector’s customer base is changing, for example with far more families, and what customers want is changing too."

"The private rented sector can’t divorce itself from these wider social, economic and technological changes and the impact that is having on how people want to lead their lives," he adds.

https://www.lettingagenttoday.co.uk/breaking-news/2017/5/tenant-happiness-on-the-rise-as-more-opt-to-rent-long-term

Wednesday, 3 May 2017

Tenant referencing must be exempt from agents' fees ban, insists ARLA

By Graham Norwood


The Association of Residential Letting Agents says the costs of tenant referencing must be exempt from the government’s proposed ban on letting agents’ fees imposed on tenants in England.

ARLA, in a note to members and released to the press, says the reasons for this are manifold.

“Referencing ensures that tenants do not take on a financial commitment which is unsustainable. Referencing reduces the risk of tenants falling into rent arrears which often results in them being evicted and subject to County Court Judgments.

“This can lead to a drop in credit rating and difficulty sourcing other rental properties or making successful mortgage applications, along with difficulty sourcing low cost credit from mainstream suppliers. Quality referencing helps to reduce homelessness.


“While it is frequently said that referencing is available for a few pounds this is not accurate. Our primary research has shown that agents list referencing as one of the single most time consuming aspects of the role.”

The association insists referencing is not simply a case of sending a form to a third party; it is frequently a complex process which is in part required by law and made more complicated by government initiatives like Right To Rent.

“Referencing involves ensuring forms are completed properly, making requests to referees and guarantors, checking a tenant's credit history, liaising with an external referencing company, collecting employment evidence and information from previous landlords, checking passports or other documentation, storing copies securely and scheduling and carrying out follow up checks where legally required.”

https://www.lettingagenttoday.co.uk/breaking-news/2017/5/tenant-referencing-must-be-exempt-from-letting-agents-fees-ban-insists-arla

Friday, 24 March 2017

Angry buy to let investors launch petition against council licensing

By Graham Norwood


Angry landlords in Shropshire have set up an online petition against local council proposals to introduce selective licensing.

The Wrekin Landlords Association says Telford and Wrekin council’s scheme to licence private landlords in seven locations - at £160 a time - will raise £1.2m for the authority but will ultimately be paid by tenants because rents will have to increase as a result.

“The council appears to be blaming private landlords for anti social behaviour and littering which is a nonsense. The council should concentrate on identifying the perpetrators who litter and carry out anti social behaviour and use the laws that are already here to deal with it” says Bernie Lewis, association spokesman, in an article in the Shropshire Star.


“Hard hit local private residential landlords have had enough. Many are planning to get out of the business. It has all become too much for many small landlords” he says.

Under the scheme, landlords and letting agents in Hadley, Leegomery, Malinslee, Hollinswood, Brookside, Sutton Hill and Woodside would be required to apply for a five year licence. Landlords face up to a £20,000 fine if they don’t comply.

The petition - which you can see here - claims the proposal is a form of discrimination under the Equality Act 2010.

“The Equality act clearly states that it is illegal to discriminate against a person in their work place or when buying or renting property. The council has failed to prove the need for the license to every landlord therefore they are discriminating against those landlords who clearly do not need to be licensed. Many of the proposed items are already covered by law and therefore the licence is not needed” the petition claims.

https://www.lettingagenttoday.co.uk/breaking-news/2017/3/angry-buy-to-let-investors-launch-petition-against-council-licensing

Thursday, 23 March 2017

Tenant referencing firm celebrates helping millionth tenant move home

By Marc Da Silva




Rent4sure made history last week when they helped their one millionth tenant move property.

The tenant referencing company, which now helps over 30,000 tenants a month with referencing, currently works with around 6,000 letting agents nationwide.

Since processing its first reference in 2009, the business has expanded from an initial team of five to employing more than 100 people across three offices in Dover, Reigate and Norwich, and yet the company plans to expand further by recruiting 30 more people across its offices this year.

“These are exciting times for Rent4sure as agents are actively searching for reliable support services due to the continual growth and regulation changes within the lettings market,” said Luke Burton, sales and marketing director at Rent4sure

Rent4sure provides a range of support, services and systems to the letting industry, including tenant referencing and credit checking, Right to Rent checks, tenant and landlord insurance, as well as rent protection and legal expense insurance.

The cloud based platform, from which all aspects of the business are run, is now one of the most modern and user friendly platforms in the industry.

We all know that landlords need to be wary of unscrupulous tenants, and that really is where tenant referencing firms can help, according to Lindsay Baker of Reigate-based estate agents Lewis White.


“At Lewis White we always strive to find the best possible tenants for our landlords,” she said. “A huge part of this is the detailed referencing process that ensures tenants are able to meet their financial responsibilities.”

https://www.landlordtoday.co.uk/breaking-news/2017/3/tenant-referencing-firm-celebrates-helping-millionth-tenant-move-home

Friday, 3 March 2017

Rents rise below inflation amid concerns about tenants’ ability to pay

By March Da Silva




Rental price inflation is now running below general inflation as measured by the consumer price index, as a growing number of buy-to-let landlords recognise that tenants have, or are, reaching an affordability ceiling, fresh figures show.

New data from the HomeLet Rental Index reveals that the annual rate of rental price growth hit 0.8% in February, below the general rate of inflation, which is now running at 1.8% according to official statistics.

The average UK rent for a new tenancy starting in February was £895 per month, up from £888 a year earlier, based on HomeLet’s figures.

Annual rental price growth has fallen from a high point of 4.7% in June 2016, with the reduction in the pace of rental price inflation most marked in areas of the country where rents were previously increasing fastest.

But research conducted by HomeLet shows that more than half of the 3,726 landlords surveyed may have no alternative but to increase rents in the face of mounting cost pressures, caused in part by April’s impending tax changes, although almost a third of those - 29% - plan to defer this to 2018.

Intriguingly, the survey also found that landlords appear to be acutely conscious of the need to ensure rents are affordable for tenants, as part of wider efforts to maintain strong relationships, with 96% of landlords saying they are happy with their existing tenants.

Martin Totty, chief executive of Barbon Insurance Group, HomeLet’s parent company, said: “Our research again demonstrates that the vast majority of landlords have positive working relationships with their tenants.

“In recent months, we have seen landlords treading very carefully with rental price rises, amid concerns about tenants’ ability to pay. With more than one in five landlords [21%] blaming an increase in their tax liability for raising rents, it remains to be seen if this can sustain.


“Landlords will hope the Chancellor does not make it harder for them to continue supporting their tenants in this way, with further changes to the tax system or legislation, as he prepares to unveil his Budget on the 8th March.”

https://www.landlordtoday.co.uk/breaking-news/2017/3/private-sector-rents-rise-below-inflation

Tuesday, 24 January 2017

Agency acquisition marks entrance into short-term lettings market

By Conor Shilling
January 24, 2017





A Scottish agency group has announced that it has acquired a lettings business in order to move into the short-term lettings market.

Braemore Sales and Lettings has purchased Edinburgh business Click-Let, its tenth acquisition since 2010.

The deal adds 400 properties to Braemore's lettings portfolio across Edinburgh, East Lothian, West Lothian and Fife.

All of Click-Let's staff will join Braemore's team, which is based in the Scottish capital and currently 75 strong.


Braemore says 'significant consumer interest' in the short-term lets market encouraged it to make the purchase.

Ian Lawson, the firm's chief executive, notes that demand for short-term rental accommodation in Edinburgh is particularly high during key periods such as the Festival, Hogmanay and the 6 Nations.

“We saw the acquisition of Click-Let as an opportunity to invest in this trend and incorporate into our existing portfolio,” he says.

A significant proportion of Click-Let's portfolio is held within Leith, another attraction for Braemore.

“Leith, and The Shore specifically, is a thriving local economy within Edinburgh and we’ve been looking to increase our foothold in the area for some time," adds Lawson.

Stewart Pitt, Director of Click-Let, comments: “For the last 14 years we have enjoyed being part of the growing Edinburgh property market, developing a strong team and brand to serve our customers.”

“The chance to work with Braemore came at the right time. The move will be great for our staff's progression and their depth of knowledge will help maintain both happy landlords and tenants.”

Braemore is part of the Lomond Capital Property Group and currently manages 2,800 properties in Edinburgh and the surrounding areas.

https://www.lettingagenttoday.co.uk/breaking-news/2017/1/agency-acquisition-marks-entrance-into-short-term-lettings-market

Tuesday, 17 January 2017

Don't abandon letting fees ban, say tenants

By Olivia Rudgard
January 17, 2017


Gemma Anders: 'Landlords and agencies are exploiting the fact that we don’t have any choice' CREDIT: ANDREW CROWLEY

Britain’s growing army of tenants are worried that the Government will delay or quietly drop its promise to end the scandal of arbitrary fees charged to tenants in return for... often nothing.

Chancellor Philip Hammond pledged to ban the fees in his Autumn Statement, winning praise from tenants’ rights groups and dismay from letting agents.

These fees have become so large that Mr Hammond’s announcement resulted in a 13pc fall in the share price of Foxtons, the high-profile, upmarket London estate agency.





The charity Citizens Advice has found that one in five tenants has to pay fees of £100 or more to start and to renew a tenancy.

But for professionals renting expensive properties in London and other city centres, they can be far higher. And the chronic shortage of rental property means most have no choice but to pay.

The Government’s proposed consultation has not begun. Nor has a date been set.

Gillian Guy, chief executive of Citizens Advice, said: “The Government’s pledge to ban letting agent fees is welcome and should put a stop to private renters being ripped off.

"But it needs to be enforced sooner rather than later, or letting agents will continue to cash in while they still can.”

Telegraph Money has been approached by many readers who have recently been required to pay higher fees. In many cases agents are not disclosing fees on their websites – which is itself a breach of the rules.

Foxtons’ customer Gemma Anders has been locked in a dispute with the estate agent over the state of her rented flat in Fulham, west London.

The central complaint regarding the fees is that while tenants have to pay them, they have no rights or entitlements as a result.

Gemma Anders’s battle with Foxtons began when her bathroom sprung a leak. The 28-year-old, who is a manager in a London department store, and pays £1,300 a month for the one-bedroom flat, asked for someone to come and fix it in August last year.

A series of quotes were rejected by the landlord without explanation, leaving Ms Anders in limbo for months. Finally the plumber came early in December and fixed the leak, but left a rotten part of the bathroom wall uninsulated and dismantled.

The letting agent was still unable to contact the landlord to arrange repairs, leaving Ms Anders with a cold and smelly bathroom in the winter.

The problem is that while Ms Anders has nowhere to turn but Foxtons, the agency is acting for the landlord. So while Foxtons charges certain fees to tenants such as Ms Anders, its main income comes from fees from landlords, which can be as much as 20pc of the rent.

In this case Foxtons said it could not act without express consent from the landlord. It also warned Ms Anders that she faced losing thousands of pounds if she moved out, as she would be breaking her contract.

Foxtons further incensed Ms Anders by informing her that a contractor who had visited her home had described it as “habitable”.

She paid hundreds of pounds in fees to rent the flat and another £90 in July when the tenancy was renewed.

“So many young professionals rent. Landlords and agencies are exploiting the fact that we don’t have any choice. At no point did they say the landlord was in breach of her contract – but on many occasions they told me I would be,” she said.

Eventually, Ms Anders found somewhere else to live, and moved out at the end of December, but was told by the agent that her contract would not allow her to leave without a penalty. She is still not sure whether she will get her £1,700 deposit back.

When contacted by Telegraph Money, a spokesman for the letting agency said it was “sympathetic and equally disappointed” and that this was an “isolated incident”.

“The tenancy agreement is between the landlord and the tenant. Therefore, the only person who has the legal power to release a tenant from the contract is the landlord,” he said.

“Likewise, the legal power to authorise repairs stands with the landlord, who in this case, has unfortunately not provided consent for all the repairs requested to date, or agreed to release the tenant from the tenancy agreement.

“Foxtons continues to work towards a satisfactory resolution of this case.”

Foxtons also gave us a copy of a letter sent to Ms Anders shortly before Christmas offering her £500 compensation and stating that the landlord would not allow her to move without forfeiting her deposit. The letter said: “We are obliged to follow the instructions of our client, the landlord.”

Dan Wilson-Craw, of the campaign group Generation Rent, said: “It’s not right that letting agents charge someone who isn’t their customer. Just in terms of basic fairness, it makes complete sense to make landlords pay for it,” he said.

Under current rules, letting agencies should also not charge tenants for the same things that landlords are charged for, or charge non-specific “administration fees”.

Under the Government’s proposals all charges would have to be met by landlords or the agencies.

http://www.telegraph.co.uk/property/renting/dont-abandon-letting-fees-ban-say-tenants/

Monday, 16 January 2017

Think tank calls for more tenant-power in private rental sector

By Graham Wood
January 16, 2017

The think tank IPPR has called for increased tenant-power within the private rental sector to give renters the kind of clout existing in Germany.

IPPR has made a comparison of the rental sectors in both England, where 19 per cent of households private rent, and Germany, where the figure is nearer 40 per cent. It says that in Germany only 23 per cent of renters pay more than two-fifths of their household income in rent, whereas in England the figure is 33 per cent.

It also says a key difference between Germany and England is the role of tenants’ associations.

Three million German tenants belong to local tenant associations that can lobby in addition to providing legal cover, advice and arbitration for disputes between tenants and landlords. These associations typically operate as local branches of national organisations.


IPPR is calling for renters in England to have the same kind of collective power, and wants a new national tenants’ association, which would be funded by the government but operating as “a fully independent working group of third-sector, public and private organisations.”

It also urges mass membership organisations such as trade unions to support private tenant members through legal advice and dispute resolution support services.

IPPR argues that the government’s recent pledge to ban letting agents’ fees levied on tenants in England is the start of what could be a better deal for tenants.

“Private tenants need to be given much greater voice and power. This will help make sure their voice is heard in a debate that is often dominated by the goal of home ownership as well as provide them with more practical help to drive up the quality of rented homes. Doing this as well as better regulation of renting and building many more homes will be key to solving the housing crisis” claims Charlotte Snelling, IPPR researcher on housing.

https://www.lettingagenttoday.co.uk/breaking-news/2017/1/think-tank-calls-for-more-tenant-power-in-private-rental-sector

Thursday, 20 October 2016

London landlords advised not to be greedy and value tenants in period of stagnation

October 20, 2016

Landlords in London are being advised not to seek rent increases and to even consider reducing rents for particularly good tenants as the sector is currently stagnating.

The key to surviving in the current market is to retain good tenants and even undertake work on the property to keep them happy and avoid void periods, according to London wide agents Benham & Reeves Residential Lettings.


The firm says that despite forecasts of doom and gloom, Britain’s economy and housing market have proved to be surprisingly resilient in the face of the referendum vote but the London rental market is stagnating.

According to lettings director Marc von Grundherr there has not been any widespread panic amongst investment buyers eager to offload their buy to let properties but instead stagnation characterises almost the entire market.

‘Rents have flat-lined across most of the capital. We are advising all our landlords not to ask for rental increases and if the tenant has been particular good then to even consider a slight decrease or some works to retain them and avert any void,’ he said.

According to the letting agent’s latest market appraisal most tenants are readily agreeing renewals. This is particularly noteworthy for this quarter when transactions are normally at their highest just prior to the start of the school year.

Only a few small pockets saw significant change this quarter, the report points out. Wapping, which is undergoing a huge regeneration with the development of the former News International site to create 1,800 new homes and 20,000 square feet of commercial space, is having a transformational effect on the area.

Although residents have yet to move into the first phase of St George’s London Dock, rents in the area have gone up by 4.1%. Other new property developments nearby on the eastern fringes of the City have also introduced the area to a new breed of residents and the luxury flats are proving to be highly desirable.

But the report also points out that rental prices in prime central London have fallen for the second quarter. An oversupply of rental properties in Belgravia, Chelsea and Knightsbridge continues to have a negative effect on rental values in the area.

Already, Benham & Reeves Lettings has identified a number of apartments in these areas that are actually less expensive than equivalent properties in what might be considered emerging rental locations.

‘Prime central London arguably has the best value properties in the capital at the moment and transformed pockets of North West London such as Colindale continue to offer excellent returns for investors who got in there early,’ van Grundherr said.

He explained that rents have stayed the same over the past quarter. ‘We’re in a period of uncertainty and fortunately, our landlords are listening to our advice when we tell them not to be greedy and simply value the tenants they have,’ he added.

http://www.propertywire.com/news/europe/london-landlords-advised-not-greedy-value-tenants-period-stagnation/

Wednesday, 22 June 2016

How Long Should A Tenancy Agreement Be? Anything But Long!


I know I’ve mentioned the shit-storm that is long-term tenancies in the midst of various other posts, but I can’t remember if I’ve previously thrown the issue onto its own platform. I have a nagging feeling I may have. Urgh, my declining memory continues to haunt me like a cluster of fiery genital ulcers.
A simple search through the blog archives would quickly provide an answer, but the fact I can’t remember off the top of my puny little head tells me that if I have done, it was probably many moons ago, and therefore most likely a decaying pile of turd, so it’s probably best if I don’t torture myself by crossing paths with it. Ever again.
I’ve discovered that reading through old blog posts is like looking through old photos, it’s utterly self-loathing and a remarkable method of self-torture. And let me assure you, I truly looked like an unbearable greasy little tit during my youth. My stomach turns violently when I look through my photo albums. Of course, at the time, I thought I looked like a formidable force to be reckoned with. Ladies watch out. In reality, the only thing they needed to watch out for was the oozing, gooey hair-gel dripping from my glossy hair; it was a health hazard. It looked like 20 guys spunked over me. What was I thinking?
Point being, even if that illusive blog post does exist in the darkest depths of this cesspit, it probably needs burning to the ground and rebuilding. So if you’re a long time subscriber, forgive me if the following post sounds a little too familiar in parts.

Page contents:

THE TENANCY AGREEMENT FIXED-TERM LENGTH

My interest in this particular subject, ‘the length of a tenancy agreement’, was recently reignited after I caught a glimpse of a scuffle on Twitter, between someone that goes by the alias ‘Rent Rebel’ and some other veteran Landlord I’ve been following for some time now.
‘Rent Rebel’ was showing a particular passion for long-term tenancies and grilling the landlord for allegedly not offering them to her tenants (I have no idea how the drama started). From what I gathered, he felt landlords only give a shit about themselves, because not enough of us offer the security of long-term contracts to our tenants.
Of course, any chimp with a brain the size of a toenail will know that’s not really the reason why landlords don’t offer long-term tenancies. In his defence though, I think he’s some kind of ‘Tenants Right Activist’, so he’s only naturally going to be deluded and incapable of being objective.
Should long-term tenancies be mandatory? If you ask me, no, because that’s the dumbest shit I’ve ever heard.
What if I only want to rent my house out for a year? What about those tenants that only want to rent temporarily? Would those popular and required markets suddenly close and/or become extremely limited?
Let’s not forget, my mate Ed Miliband was proposing to introduce mandatory 3 year tenancies as part of Labour’s pledge in 2015… and they lost. Oh well.
Ok, anyways, onto the core question, and I’m sure it’s a question all new landlords will ask themselves at some point, how long should the fixed-term of a tenancy agreement be? What’s the most sensible length? I’m going to give my thoughts, but I’m going to answer the question by explaining why long-term tenancies are generally a pile of shit and why they should be avoided like a steaming barrel of rat piss.

WHAT DEFINES A “LONG TERM” TENANCY AGREEMENT?

Obviously “long term” can be conceived as an objective metric. I’ve had relationships last for 6 months, each of which I’d classify as a life-sentence, while others would consider relationships with the same duration meaningless flings. So there’s a discrepancy.
In terms of a tenancy agreement’s fixed term, I personally classify 2 years long-term. But perhaps 3+ years is where the general consensus is among landlords and the common folk. Agreed? Cool. So now we have an agreeable measurement.

SOME TENANTS WANT THE SECURITY OF LONG-TERM TENANCIES

I get it. I so get it.
I’m sure many do want the security. No tenant wants to spend resources on making a house into a ‘home’ and then continually have that uncertain feeling of repossession hanging over them. That sounds like a terrible situation.
However, I have a feeling that a large portion of those fighting for mandatory long-term tenancies like the idea of it more than the actual reality of it. I’m not convinced they would sign on the dotted line even if they had the choice. So let’s delve into the “reality of it”…
How many tenants would actually sign a 3 year tenancy before living in the premises for at least a few months? That’s the real question. Bear in mind, a lot of tenants are probably in favour of the argument based on the fact they want the security of remaining in the property they are “currently” joyfully settled and living in. That’s obviously an obscured and puzzled look into the situation, because tenancies, whether they’re short or long, mostly begin before having the opportunity to birth the feeling of comfort. Quite the gamble for the tenant. I’m not sure that everyone supporting the idea of long-term tenancies thinks about that.What do you chumps think?
Ok, I’m sure there are still a bunch of hippy-dippy tenants out there that are die-hard supporters of long-term tenancies. They want the security. They need it. They crave it.
I wonder though, how many of those tenants would commit to paying 3 years rent upfront (assuming they had the finances) for a property they haven’t lived in, while also being uncertain of how reasonable their landlord is? I don’t think many would, but those same people want that same level of commitment from the landlord; they want us to trust them in our investments for 3 years when we generally don’t really know shit about them.
They want us to invest in them, but they won’t invest in us. Mind-boggling, right?

SOME LANDLORDS WANT THE SECURITY OF LONG-TERM TENANTS

I also understand why many landlords, mostly novice ones that live in cloud Cockoo land, which have yet to be burned by a rat-weasel tenant, would favour long-term tenancies.
In theory, it means benefiting from ‘guaranteed rent’ for the next 3 years, and the avoidance of having to endure the painstaking aggravation of having to find new tenants any time soon. Sounds incredible. And it certainly would be, if every tenant on this planet always adhered to the terms and conditions they agreed to in the tenancy agreement, and “guaranteed rent” wasn’t mythical bullshit.
While the argument for long-term tenancies can seem extremely desirable on the surface, I’d say the opposing arguments to offer short-term tenancies are a hell of a lot more attractive for both landlords and tenants…

WHY LONG-TERM TENANCIES ARE JUNK

I genuinely believe avoiding long-term tenancies is in the best interest of all parties involved, but I’m going to tackle the issue from a landlord’s perspective, obviously ’cause that’s what I is:
  • It’s difficult to evict/remove tenants during the fixed term
    One of the most effective and ‘cleanest’ methods of evicting a ‘rogue tenant’ is by serving a Section 21 notice (repossession notice), even though technically a Section 8 notice (eviction notice) is designed to rid of tenants that have breached the terms and conditions of the tenancy e.g. failing to pay rent.
    When using a Section 21 notice, you’re essentially telling your tenant you won’t be renewing the tenancy after the fixed-term has expired, so they’ll have to vacate on the termination date specified (assuming the notice is served correctly). A landlord doesn’t need a reason to repossess their property in this case, and no one can dispute the landlord’s right to do so. Like I said, clean as a whistle.
    I won’t get into more detail about what the differences between the two notices, but for those of you that don’t know, you may want to read the post on Section 8 Vs Section 21 before continuing.
    So let’s translate the difficulties of removing a doughnut tenant during a long-term tenancy using a real practical scenario. If my tenant falls into arrears 3 months after starting a 3 year long-term fixed tenancy, my only sensible option is to serve a Section 8, as opposed to a Section 21 (because the end-date is nothing but a mere dot in the distance future).
    The problem with a Section 8 notice is that the grounds for possession can be disputed by the tenant, unlike with a Section 21. If after serving the Section 8 notice the tenant refuses to vacate, and then proceeds to fight the grounds for eviction (simply because they want to be difficult, which they can), then there’s a good chance you’ll have a legal battle on your hands, and you may require a court order. That’s when landlords get screwed, because this process can take several painful months, especially if your tenant drags their heels (which they usually do so they can remain in the property for as long as possible, and often without paying rent). Plus, it’s not even guaranteed you will win your case by the end of it, particularly because Judges often sympathise with the tenants, despite their wrong-doing(s). It’s a real sucky state of affairs.
    So what’s my point? By offering a long-term tenancy you waive your right to rely on a Section 21 for the vast majority of the tenancy (unless there is a break clause riddled in the tenancy agreement), and that’s a very stupid and dangerous position to throw yourself in, my brother.
    In conclusion, a section 21 is a very useful tool against dipshit tenants, and by keeping your tenancies short you’ll always be relatively close to the period where you can serve a Section 21 (instead of a Section 8), so the damage can be limited.
  • Landlord’s circumstances might change
    I don’t know where I’ll be tomorrow.
    I don’t know whose bored wife I’ll be screwing next week.
    I don’t know if I’ll have a roof over my head next week. Incidentally, it’s not that uncommon (and I don’t know why) for landlords to require possession of their BTL because their personal living arrangements have changed, and now they need their BTL for their own residency.
    My point is, long term tenancies make landlords a lot less flexible/liquid.
  • Tenant’s circumstances might change
    I’ve lost count of how many tenants have notified me of unforeseen changes to their financial situations. It’s not uncommon for perfectly adequate tenants’ to quickly become an unstable bubbling irritable boil, prime to splatter.
    Here are a few examples:
    • My tenants got divorced mid-tenancy, which meant one of them had to vacate. While both were still liable for paying the rent, it still made the situation risky and uncertain. My working professional tenants certainty weren’t as appealing as they once were.
    • One of my very first DSS tenants (this was years ago, when I actually accepted DSS tenants) suddenly had her benefits revoked.
      That was tragically unexpected, because I was told by my loyal and trusting letting agent (this was also when I used high-street letting agents to find tenants) that the beauty of DSS tenants is that rent is guaranteed because the Government pays on their behalf. If you can’t trust the Government, who can you trust, right?
      Needless to say, I fell for my agent’s spiel, and it was just one of several myths that was stuffed into their sales-pitch. They got me good. Shafted. Rent is NEVER guaranteed.
      I was regularly receiving my tenant’s rent directly into my account for several months, and then one day it stopped without warning. No reason was given, and there was nothing I could do about it. Most disappointing was the fact that the local council were beyond useless when I reached out to them.
      In any case, unsurprisingly, my tenant quickly fell into arrears and I had to start the process of eviction. In fact, she encouraged me to send her an eviction notice so she could move up the council house priority list. Don’t get me started!
    • One of my tenant’s lost their job, and she claimed it was due to unfair dismissal. Something about discrimination in the workplace. I don’t remember the precise facts. All I remember is that I didn’t really give a shit.
      So after her dismissal, what did she do? She spent the last of her savings on a Solicitor so she could take her employer to court. She was adamant she had a good case and was due a big payout (because that’s what she was told by her Solicitor), therefore rent wouldn’t be a problem! *slaps forehead*
      You can probably guess how that ended. She soon lost the case, and her husband wasn’t earning enough to cover the rent and bills. They quickly fell into arrears with everyone. I literally mean everyone. They had several debt collectors chasing them for years after they vacated my property. God, they were such a pair of plonkers. The memories and utter stupidity is coming flooding back.
      If she was discriminated against for being a cock-eyed donkey, I’d say they had a point, and the final outcome was always going to go one way.
      But obviously the joke was on me, because they left me £850 out of pocket and with a bathroom saturated in mould.
      Merry Christmas.
    So, even if you have found the perfect tenants, one’s you even feel excited and comfortable with offering a long-term tenancy to, bear in mind they’re not immune to morphing into tenants that aren’t worth pissing on, even through no fault of their own. Circumstances frequently change for everyone.
    Sadly, tenancy agreements aren’t like insurance policies, they don’t suddenly become void if circumstances changes. Although, they really, really, really should be.
  • It’s more difficult to make amendments to the tenancy e.g. increase rent.
    I’m not just talking about the prospect of increasing rent, that’s just the obvious one, and probably the easiest to translate into a real example. But let’s be real, it’s probably the one aspect most landlords give a shit about. I’m not saying I agree or disagree, but I know this is a business (despite popular belief).
    Anyways, essentially, long term tenancies may impede on your ability to increase rent when needed- and I’m not talking about increases out of greed, I mean necessity.
    The premise of a ‘fixed term’ tenancy is typically what it says, the tenancy T&C’s remain the same for the duration. That could mean you will need to keep the rent fixed for the entire 3 years. That’s incredibly short-sighted, because you have no idea if or when your costs will increase, whether it be due to inflation or a new unforeseen legislation, which will require landlords to pull an additional £500 out of their asses *Ahem* Selected Landlord Licensing Scheme.
    Landlording is like any other consumer based business, in the sense that if our running costs increase, we need to fairly pass on the costs to the end consumer. Otherwise we’ll be running at a loss. It’s bad business.
    But let me clarify, I’m not saying it’s impossible to make changes to a tenancy agreement during its fixed-term, but it’s certainly more difficult, and it may mean you’ll need to be extra careful with the clauses in the tenancy agreement, which enables lawful flexibility/amendments.
  • Enforcing a long-term tenancy does NOT work in the landlords favour
    This is probably my biggest gripe with long-term tenancies, and the reason why they make no sense at all to me.
    Assuming you have a long-term tenancy with an eager prospective tenant. They’re hyped, you’re hyped, and you’re both confident it’s going to be beautiful.
    What happens if 10 months down the line your beloved tenant wants to ditch you like a bad case of Syphilis? He officially hates you. You didn’t fix the broken leaking tap in a reasonable time. You’re a piece of garbage as far as he’s concerned.Your tenant wants to end the tenancy agreement agreement.
    So what are you going to do? Force someone that hates you to stay in your property? Bear in mind, they’re bitter, they want to use your nutsacks/clit as golf balls. Would you trust someone like that in your property? Do you want to have a working relationship with your tenant under those circumstances? Oddly, I know many landlords do try and force the tenants in these situations, although I’ve never really understood why.
    Any reasonable landlord will just allow the tenant to surrender the tenancy despite how long is left of the fixed term, subsequently side-stepping the potential drawbacks of caging an animal. The only type of tenant worth a damn is a happy tenant. Every other type is a ticking time-bomb.
    Now this brings me to my point. A long-term tenancy does NOT work in the landlords favour, because if the tenant wants to break it, it’s safer just to break it. On the other hand, if the landlord wants to break it early, what tangible bargaining chip do we have? Absolutely none, so the tenant has no reason to surrender early on our request.
    If you’re a hopeless optimist, you could argue that the landlord could intentionally fail to meet their obligations to repair and maintain. But that’s not technically true, and it’s definitely not a bargaining chip, because the landlord can be prosecuted for failing to meet their legal obligations, which includes the responsibility to repair and maintain.
    So question has to be asked, what security do landlords actually gain by offering a long-term tenancy?

HOW LONG SHOULD YOU OFFER A TENANCY FOR?

Most landlords offer 12 month tenancies. That’s pretty standard. It’s also what most tenants expect.
6 months is also quite common, and I’ve an avid fan of the duration because I feel it’s the safest, particularly with tenants I don’t know or trust. Legally, you can offer a shorter tenancy, but it makes little sense, because you can’t repossess your property earlier than 6 months into a tenancy unless you have grounds for eviction or there’s a mutual agreement to terminate. So really, what’s the point? Plus, offering anything less just seems weird, unreasonable and quite frankly, psychotic.
I personally wouldn’t offer less than 6 months or more than 12 months. When offering a tenancy I make it clear to all my prospective tenants that I’m looking for long-term tenancies (assuming that’s actually the case, which it always is), and the initial 6 month fixed-term (which is what I usually offer) is in place to protect both our best interest (which is true).
If after the fixed term both parties are happy, I’m happy to either offer a new 6 or 12 month contract or allow the tenancy to become periodic (I prefer the periodic option, it’s the most flexible). Whichever the tenant prefers, but once again, I emphasise it’s still a long-term commitment as far as I’m concerned.
From my experience, most tenants are more than happy with those conditions, and it’s never hindered my progress of quickly finding or retaining good tenants.
The reality is, most landlords want good long-term tenants. However, I don’t think it’s safe or sensible to legally bind the long-term aspect of it into a tenancy agreement.

LETTING AGENTS & RENEWAL COSTS

Fair warning notice.
If you use a lousy, money-grabbing, greaseball high-street letting agent to sniff out tenants, you’ll be subject to tenancy renewal fees, which means you’ll have to pay a fee each time a new tenancy is signed by the same tenants. You may want to bear that in mind if you renew the tenancy every 6 months, because you’ll be charged a couple of hundred quid a pop. Yes, daylight robbery considering you’ll be paying them to fetch a couple of signatures.
If you’re unsure if you’re subject to the fee check the T&C’s of your contract or ask your letting agent. The good high-street agents won’t enforce such ludicrous fees, or at the very least, will have reasonable rates.
If your agent is hard-selling a 6 month duration, it’s probably because they stand to profit from it, as opposed to it being in your best interest (even though it is). So buyer beware.
So, what are your thoughts? Are you in favour, against or indifferent about long-term tenancies? What do you offer?
Love & Peace xoxo